Business confirmation required before publication.
The following is a proposed policy framework. It must not be published as an established company policy until the business confirms the cancellation rules, refund eligibility, processing timelines, and customer service procedures.
Order Cancellation
Customers may request cancellation by contacting us using the contact details provided on our website.
Cancellation requests should include the order number, customer name, and reason for cancellation.
Cancellation eligibility depends on the status of the order.
Orders that have not entered the preparation or dispatch process may be eligible for cancellation.
Orders that have already been prepared, dispatched, or delivered may not be eligible for cancellation, subject to applicable consumer protection requirements.
Cancellation Procedure
Customers should contact us as soon as possible after placing an order.
We will review the cancellation request and communicate whether the order can be cancelled.
If an order is successfully cancelled and payment has already been received, any applicable refund will be processed according to the confirmed refund policy.
Refund Eligibility
Refunds may be considered in situations such as:
- An order is cancelled before processing.
- A customer receives an incorrect product.
- A product is damaged or unsuitable upon delivery.
- An order cannot be fulfilled by the business.
Refund eligibility will depend on the circumstances of the order and applicable consumer protection requirements.
Damaged or Incorrect Products
Customers should contact us promptly if they receive damaged, incorrect, or materially different products.
Please provide the order number, a description of the issue, and photographs where appropriate.
We will review the complaint and communicate the available resolution.
Depending on the circumstances, a resolution may include a replacement, refund, or another appropriate remedy.
Refund Processing
Approved refunds will be processed through the original payment method where feasible.
The actual processing time depends on the payment provider and banking system.
The business must confirm its refund processing timeline before this policy is published.
Non-Refundable Products
The business must define whether any products are non-refundable.
Any such restrictions must be clearly disclosed before purchase and must not override applicable consumer protection rights.
Refund Requests
Customers may submit refund requests using the following contact details:
Email: afatfpcl@gmail.com
Phone: +91 8983177409